Yellowbox was not originally made for workplaces.
Yellowbox’s original business model is catered towards “public” usage. The app was built to enable users to discover and book lockers on a need basis at the beach, the pool, the gym, etc.
From 2021-2022, Yellowbox found that the greatest demand from their smart locker system was actually from workplaces and office spaces.
This meant that their core customer group had changed, and thus, their app was no longer serving the needs of their customers.
Redesign the Yellowbox app process specifically for workplace locker booking and use.